Monitor your service delivery from a customer's perspective
Chain Monitor
Monitor your end-to-end transaction chain as a customer and detect, assess and resolve client impact fast and with ease.
Why End-2-End Chain Monitoring Matters
Detect incidents fast, assess client impact easily, and communicate effectively. We empower you to proactively manage high-stakes incidents, ensuring responsive and resilient operations.
By providing real-time customer insights, we help you swiftly assess client impact, communicate effectively with stakeholders, and conduct thorough root-cause analyses. With our automated monitoring processes, you’ll mitigate risks proactively and boost efficiency.
Don’t let complex incidents jeopardize your operational stability and bank’s reputation. Experience the power of WTSS Chain Monitoring today and transform your control room into a hub of operational excellence.
Key Features of WTSS Chain Monitor solutions
End-to-end Monitoring
Stay ahead with continuous monitoring of your end-to-end chain, ensuring immediate detection of any anomalies.
Easy to interpret alerts
Quickly evaluate the impact of incidents on clients, allowing for prompt and effective responses.
Simple integration in observability platforms
Enrich existing observability tools with production verification data using the WTSS API.
WTSS Chain Monitor integrates with
How WTSS Chain Monitor Works
Step 1: Discover & Understand
Our experts explain our service, understand your request, and setup the project.
Step 2: Specify & Approve
The team defines the verification requirements, assesses feasibility, and agrees on the plan moving forward.
Step 3: Develop & Pilot
The team sets up bank accounts and access to them, develops journey scripts and tests, and refines and pilots the verification setup.
Step 4: Roll Out & Accept
The team conducts a journey verification demo, sets up users, dashboards, alerting, and reporting, while fine-tuning the solution for final acceptance.
Step 5: Operate & Optimise
We monitor and support the system, manage incidents and problems, oversee change and maintenance, and ensure ongoing performance management for continuous improvement.
WTSS Online Dashboard
Access real-time insights into the outcomes of your verifications. Set alerts, initiate new verifications or drill down on errors found in your transaction journeys. All of this is available at your fingertips.
What Our Clients Say
“When an incident occurs, we receive an alert from WTSS that clearly shows the correct and incorrect situation. This is an invaluable feature! It allows us to estimate the customer impact instantly and select the right escalation level.”
“The WTSS Chain Monitor has revolutionized how we handle incidents. We can now detect and resolve issues before they impact our clients, ensuring smooth operations. This is taking our monitoring to the next level.”
“We’ve gained incredible insight into our product’s performance that we never had before. It’s like seeing the world through the eyes of the customer for the first time! This is helping us set our priorities in a way that is truly customer-centric.”
“WTSS monitoring solution is fully integrated into our observability platform! We are delighted that there is a constant data feed of customer insights. Thanks to the WTSS API, integration was a breeze, and now we have a true 360° view of our operations! ”